Frequently Asked Questions
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Common Questions About Our Services
Our experienced team is here to help with everything from jewelry repairs to custom designs.
Sunday & Monday: Closed
Tuesday, Wednesday, & Friday: 10am – 6pm
Thursday: 10am – 8pm
Saturday: 9am – 3pm
The cost of sizing a ring depends on the type of metal, whether the ring is being sized up or down, and the mm width. Please bring your ring in for a free estimate.
Yes! We have two on-site jewelers who perform repairs in-store – we don’t send your jewelry away. Repair times vary depending on our current workload, but we’ll provide you with an estimated completion time when you drop off your piece.
Absolutely! We offer complimentary clean and check services on all jewelry, regardless of where it was purchased. Please note that polishing and rhodium plating services have additional charges.
Yes, we specialize in custom jewelry design! We can create unique pieces tailored to your vision. A fee may apply for CAD (Computer-Aided Design) rendering, which will be deducted from the final product cost.
Yes, we handle watch batteries and band adjustments in-store. For more complex watch repairs, we work with a trusted off-site watchmaker to ensure your timepiece receives expert care.
Yes, we carry both leather and metal replacement watch bands to fit a variety of watch styles and preferences.
Absolutely! We work on jewelry purchased from other stores. Our experienced jewelers can assess and repair pieces regardless of where they were originally purchased.
Yes, we can evaluate your jewelry to determine its authenticity and quality. We also offer insurance appraisal services for documentation purposes.
Yes, we purchase gold at current market value. Payment is made by check, and we require a valid driver’s license for all transactions.
Yes! We have two experienced jewelers on-site who handle all repairs, custom work, and jewelry services right in our store.